What percentage of your customers leave a review that helps drive new business?
Our clients receive 5-star reviews from 15% of their customers if the company emails or texts them within one week of installation completion. When offering to donate to a local non-profit for every review, that number could be as high as 25%.
Most times, you just need to ask for the review.
Have a plan in place on how to handle a bad review and always respond with kindness.
The secret is NOT increasing your Cost-Per-Click. You must have dedicated messaging, landing pages and add negatives daily.
A special offer / promotion can increase an Ad’s effectiveness by 10-20%
How much does a Prospect research before contacting you?
A prospect has completed 67% of their research before contacting you.
When a potential customer inquires about your showroom hours, do members of your sales team respond:
A: “Our hours are…”
B: “Oh, you’ll love our showroom. Do you have just a minute to tell me about your project, so we start you off on the right foot? I’d love to learn about it and be at the showroom with some solutions ready when you arrive.”
Once a website submission is received, how long do you have to respond for optimal results?
Waiting longer than five minutes will reduce the chances of closing a sale by ten times, according to an MIT study. The simplicity of performing a Google search has reduced many purchases (even large ones) to be transactional. If you don’t respond right away, the subsequent listing might get the chance.
With technological advances and the expectation of near-instant fulfillment, same-day quotes are a crucial component of closing sales. Even a rough estimate is preferable to making a prospect wait.
How often do your salespeople reach out to a prospect before letting the lead go cold?
Average call attempts from sales representatives fall off dramatically after just the first try. The 3% of sales representatives that make the 6th call have a 90% chance of contact versus the less than 40% chance of one-call representatives. Every additional call significantly grows the chance of contact.
What percentage increase in sales do businesses see with full utilization of customer relationship management software (CRM)?
When you involve a machine operator in monitoring the machine’s real-time performance, how much of a performance increase will you see?
Dozens of documented cases confirm that when an operator can see their impact in real-time and self-score, they adjust their activities to improve over their past performance. The human propensity to want to improve and outdo ourselves results in a 10% performance increase when operators have immediate feedback about their productivity.
Operations issues tend to originate from only a few sources. Regardless of the industry, only 5 out of 100 issues would account for a 20% decrease in production. Diagnosing and resolving your top 5 production issues will result in a performance jump of 20%.
In 30 days, we will show you what is driving sales and the areas to target for improvement. Our $995 Show Special includes call recording, Google keyword tracking, and a performance evaluation. You’ll learn: