Our clients receive 5-star reviews from 15% of their customers if the company emails or texts them within one week of installation completion. When offering to donate to a local non-profit for every review, that number could be as high as 25%.
Most times, you just need to ask for the review.
Have a plan in place on how to handle a bad review and always respond with kindness.
For every $1000 spent in adwords pay-per-click you should receive 12-20 qualified leads. The secret is NOT adding more to your cost-per-click. You must have dedicated messaging, landing pages and add negatives daily. A special offer that you cycle through every 6 weeks can increase this from 10-20% as well.
The secret is NOT increasing your Cost-Per-Click. You must have dedicated messaging, landing pages and add negatives daily.
A special offer / promotion can increase an Ad’s effectiveness by 10-20%
A prospect has completed 67% of their research before contacting you.
A prospect’s research journey includes reviews, your website and social media activity.
When a potential customer inquires about your showroom hours, do members of your sales team respond:
A: “Our hours are…”
B: “Oh, you’ll love our showroom. Do you have just a minute to tell me about your project, so we start you off on the right foot? I’d love to learn about it and be at the showroom with some solutions ready when you arrive.”
An opened ended question is the first step to developing a relationship with your customer and conveys that you care about their success. Your salesperson opens the door to a meaningful conversation. That opening dramatically increases the likelihood of a sale.
Responding without an open-ended question gives the customer permission to move on and shows a lack of caring.
Responding without an open-ended question gives the customer permission to move on and shows a lack of caring.
Once a website submission is received, how long do you have to respond for optimal results?
Waiting longer than five minutes will reduce the chances of closing a sale by ten times, according to an MIT study. The simplicity of performing a Google search has reduced many purchases (even large ones) to be transactional. If you don’t respond right away, the subsequent listing might get the chance.
What is an acceptable turnaround time for quotes?
With technological advances and the expectation of near-instant fulfillment, same-day quotes are a crucial component of closing sales. Even a rough estimate is preferable to making a prospect wait.
Average call attempts from sales representatives fall off dramatically after just the first try. The 3% of sales representatives that make the 6th call have a 90% chance of contact versus the less than 40% chance of one-call representatives. Every additional call significantly grows the chance of contact.
Companies that fully integrate a CRM into their sales process see an outstanding 29% sales increase. Sales productivity, the time and costs expended to make a sale, increases by 34%. Sales forecasting, a notoriously difficult and inaccurate practice, shows a 42% improvement in accuracy. Overall, closing ability increases by an incredible 300%.
Dozens of documented cases confirm that when an operator can see their impact in real-time and self-score, they adjust their activities to improve over their past performance. The human propensity to want to improve and outdo ourselves results in a 10% performance increase when operators have immediate feedback about their productivity.
Operations issues tend to originate from only a few sources. Regardless of the industry, only 5 out of 100 issues would account for a 20% decrease in production. Diagnosing and resolving your top 5 production issues will result in a performance jump of 20%.
To improve machine performance, what is the number one action you should change for the most significant gains?
It’s simple, paying attention results in performance increases. Increase monitoring by giving operators access to performance numbers. Their self-scoring and desire to improve will take care of the rest, resulting in a 10% increase in production.
Digital Marketing Effectiveness
Our clients receive 5-star reviews from 15% of their customers if the company emails or texts them within one week of installation completion. When offering to donate to a local non-profit for every review, that number could be as high as 25%.
Most times, you just need to ask for the review.
Have a plan in place on how to handle a bad review and always respond with kindness.
For every $1000 spent in adwords pay-per-click you should receive 12-20 qualified leads. The secret is NOT adding more to your cost-per-click. You must have dedicated messaging, landing pages and add negatives daily. A special offer that you cycle through every 6 weeks can increase this from 10-20% as well.
The secret is NOT increasing your Cost-Per-Click. You must have dedicated messaging, landing pages and add negatives daily.
A special offer / promotion can increase an Ad’s effectiveness by 10-20%
A prospect has completed 67% of their research before contacting you.
A prospect’s research journey includes reviews, your website and social media activity.
Sales Team Efficiency
When a potential customer inquires about your showroom hours, do members of your sales team respond:
A: “Our hours are…”
B: “Oh, you’ll love our showroom. Do you have just a minute to tell me about your project, so we start you off on the right foot? I’d love to learn about it and be at the showroom with some solutions ready when you arrive.”
An opened ended question is the first step to developing a relationship with your customer and conveys that you care about their success. Your salesperson opens the door to a meaningful conversation. That opening dramatically increases the likelihood of a sale.
Responding without an open-ended question gives the customer permission to move on and shows a lack of caring.
Responding without an open-ended question gives the customer permission to move on and shows a lack of caring.
Once a website submission is received, how long do you have to respond for optimal results?
Waiting longer than five minutes will reduce the chances of closing a sale by ten times, according to an MIT study. The simplicity of performing a Google search has reduced many purchases (even large ones) to be transactional. If you don’t respond right away, the subsequent listing might get the chance.
What is an acceptable turnaround time for quotes?
With technological advances and the expectation of near-instant fulfillment, same-day quotes are a crucial component of closing sales. Even a rough estimate is preferable to making a prospect wait.
Average call attempts from sales representatives fall off dramatically after just the first try. The 3% of sales representatives that make the 6th call have a 90% chance of contact versus the less than 40% chance of one-call representatives. Every additional call significantly grows the chance of contact.
Companies that fully integrate a CRM into their sales process see an outstanding 29% sales increase. Sales productivity, the time and costs expended to make a sale, increases by 34%. Sales forecasting, a notoriously difficult and inaccurate practice, shows a 42% improvement in accuracy. Overall, closing ability increases by an incredible 300%.
Manufacturing Excellence
Dozens of documented cases confirm that when an operator can see their impact in real-time and self-score, they adjust their activities to improve over their past performance. The human propensity to want to improve and outdo ourselves results in a 10% performance increase when operators have immediate feedback about their productivity.
Operations issues tend to originate from only a few sources. Regardless of the industry, only 5 out of 100 issues would account for a 20% decrease in production. Diagnosing and resolving your top 5 production issues will result in a performance jump of 20%.
To improve machine performance, what is the number one action you should change for the most significant gains?
It’s simple, paying attention results in performance increases. Increase monitoring by giving operators access to performance numbers. Their self-scoring and desire to improve will take care of the rest, resulting in a 10% increase in production.
