From Skeptic to Advocate: How Texting Transformed Greg’s Countertop Sales

Meet Greg from The Countertop Shop. He was completely against texting customers—until he tried it. Now, 90% of his customers prefer texts, and he’s closing more deals with less effort. In this interview, we dive into:

✅ Why Greg resisted texting at first

✅ How texting changed his sales game

✅ The #1 misconception about texting customers

✅ Why email follow-ups alone aren’t enough

✅ How sending a quick text increases response rates

Whether you’re a fabricator, sales rep, or business owner—this conversation will change how you think about customer communication.

How many calls is
your shop losing?

Call IQ is part of the bigger system. Start with your Growth Score — in about 90 seconds, see exactly where your sales process is leaking.

Wholesale runs
on the same engine.

The discipline that wins wholesale — tracking, cadence, accountability — is the same that powers every other pathway.

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