Customer experience Foundations
How we do it:
Within a few hours, we set up call tracking to monitor all your calls. We listen to your calls and grade your sales reps based on the fundamentals that are expected to be world class. We also simulate the interactions for a prospect to understand what level of engagement you deploy
Our Assessment
- Are calls during business hours answered?
- Can most questions be answered by the person taking the call?
- Is rapport built with the prospect?
- “Tell me about your project.”
- “Do you have a color or material in mind?”
- Are website submissions responded to within 5 minutes
- Do website submissions receive an Auto Response Email with “What to expect next”
- Quotes are completed the same day or within a day of an appointment.
- Are prospects reminded of appointments with a text?
THE TEAM IS DOING A GREAT JOB. THEY ARE VERY CUSTOMER FRIENDLY. MY QUESTIONS ARE ALWAYS
ANSWERED. AND I LIKE THE FACT THAT THEY HOLD ME ACCOUNTABLE TO PROVIDE THEM WITH THE INFORMATION
THEY NEED AND TO BE INCLUDED IN THE OVERALL PROCESS
- JOSH BRYER JR
