Grand Onyx (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard information submitted through our website, forms, communications, and digital platforms.

Information We Collect
We may collect the following types of information when you interact with our website or contact us:

• Name, email, phone number, and address
• Details submitted through our contact forms
• Communications sent to us via email or SMS
• Website usage data such as traffic patterns, device information, and analytics
• Cookies and tracking data through Google Analytics

How We Use Your Information
We use collected information to:

• Communicate with you regarding projects, appointments, scheduling, or updates
• Provide estimates, customer service, and general business communications
• Send SMS notifications and marketing messages (only to those who have opted in)
• Improve our website, services, and customer experience
• Analyze site performance via Google Analytics
• Comply with legal or regulatory obligations

How We Share Your Information
We do not sell or share personal data with third parties for marketing purposes.

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Information may be shared only when necessary for:

• Service providers performing work on our behalf (hosting, analytics, etc.)
• Legal compliance, safety, or fraud prevention
• Completing communications or services requested by you

SMS Data Privacy
We do not share, sell, or transfer SMS consent information, mobile phone numbers, or SMS-related customer data to third parties or affiliates for marketing purposes.
Mobile opt-in, SMS consent, and phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.

 

SMS Terms & Conditions
These Terms & Conditions explain how SMS communication works when you opt in to receive text messages from Grand Onyx.

1. SMS Consent Communication
By opting in to receive text messages, you consent to communications from us at the phone number provided. Information obtained through SMS consent will not be shared with third parties for marketing purposes.
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications
If you choose to receive SMS messages from Grand Onyx, you may receive messages related to:

• Conversational purposes
  Example: “Hello, this is… Reply STOP to opt out of SMS messaging from Grand Onyx.”
• Appointment confirmations or updates
• Scheduling
• Updates
• Estimates or billing-related communication
• Customer service responses
• Follow-up requests
• Inner office communications
  Example: Did you hear back from [Client] regarding the quote we sent?

This list is intentionally broad to cover all potential communication types.

3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your project needs, scheduling, or promotional opt-ins.  The types of messages you may receive are outlined in #2 above.

4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method
You may opt in to receive SMS messages from Grand Onyx in the following ways:

• Checking the SMS consent checkbox on our website forms

No one is subscribed without their voluntary opt-in.

6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at:

Grand Onyx
Phone: 419-208-9082

Website Contact Page: https://grandonyx.pro/contact/

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8. Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages.
Message frequency may vary.

Contact Us
If you have any questions about this policy or your data privacy, please contact us: